SHIPPING AND PAYMENT
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Prices, Shipping Costs and Delivery Information
We ship your order via Deutsche Post and DHL. The processing time for your order is 3-5 business days, depending on the order volume.
The prices listed on the product pages include statutory value-added tax and other price components.
We deliver worldwide.
Shipping costs will be clearly communicated again in the shopping cart system and on the order page.
The shipping flat rate includes statutory value-added tax. Since the VAT on the shipping flat rate is calculated depending on the goods purchased, it may decrease if goods are purchased at lower VAT rates. This means that the shipping flat rate can only be finally calculated during the order process. However, it cannot be higher, only lower in your favor.
In addition to the stated prices, we charge the following delivery costs per order, depending on the country of delivery:
Germany:
€4.90 for orders under €20 via letter post / Warenpost Deutsche Post / DHL
€6.90 for orders from €20 to €150 via Warenpost Deutsche Post / DHL
€0 for orders over €150 via DHL
Austria, France, Monaco, Belgium, Luxembourg, Netherlands, Denmark, Poland, Czech Republic:
€15.90 for orders up to €150 via DHL
€18.90 for orders over €150 via DHL
EU:
€16.90 for orders up to €150 via DHL
€19.90 for orders over €150 via DHL
Switzerland, Liechtenstein:
€23.90 for orders up to €50 Warenpost Deutsche Post / DHL
€32.90 for orders from €50 via DHL
Worldwide:
€56.90 for orders up to €150 via Warenpost Deutsche Post / DHL
€76.90 for orders over €150 via DHL
USA:
€86.90 for orders up to €150 via Warenpost Deutsche Post / DHL
€138.90 for orders over €150 via DHL
Do I have to expect customs fees?
Some countries outside the EU may levy import duties, taxes, and similar customs fees on imported goods. These costs are not included in the payments to us. These costs, if any, are determined and collected by the customs authorities of the respective country. For more information, please contact your local customs authority.
Possible delays:
Please allow extra time for processing your order if it was placed on a public holiday or during peak season (Nov-Dec).
Customs and transport companies may also take additional time to process and deliver your order. Especially during the pre-Christmas period or before certain holidays (e.g. Valentine's Day, Easter).
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Payment Methods
We offer the following payment methods. Simply choose the payment method that is best for you. Shipping costs are partly dependent on the chosen payment method. The prices listed in the respective offers are final prices. They include all price components, including any applicable taxes such as VAT. Only in the case of cross-border delivery may further taxes (e.g., in the case of an intra-community acquisition) and/or duties (e.g., customs duties) be payable by you in individual cases, but not to the seller, but to the customs or tax authorities responsible there. The incurred delivery and shipping costs are not included in the purchase price; they can be accessed via the "Shipping Costs" page, are separately stated during the order process, and must be borne by you in addition.
PayPal:
PayPal offers various payment options. You only need a free account for this.
If you want to pay for your order via PayPal, you will be redirected directly and asked to log in with your account or to register anew. Once this is done, you only have to choose the desired payment method (PayPal balance, direct debit, or credit card) and confirm the payment.
KLARNA Invoice & Installment Purchase*:
Payment via KLARNA is only made after receipt of the goods.
The invoice will then be sent to you directly by KLARNA via email. From the invoice date, you have 14 days to settle it.
Additionally, with KLARNA's financing service, you have the option to pay for your purchase flexibly in monthly installments of at least 1/24 of the total amount (but at least €6.95) or under the other conditions stated in the checkout.
Further general information about Klarna can be found here.
*within Germany, Austria & Great Britain.
Credit Card:
We accept payments via VISA, MasterCard. Our payment provider enables the payment process conveniently and securely directly in our checkout process. Your credit card account will be charged upon completion of the order.
Bank Transfer:
For payments made in advance or by bank transfer, the order will only be processed after receipt of payment by us. Payment must be made within 7 days of the order. After this period, the order will be automatically cancelled.
Please transfer the total amount of your order, stating your order number as the purpose of payment, to our account:
Account holder: Adis Mataruga
IBAN : DE20 1203 0000 1077 8344 79
BIC : BYLADEM1001
Bank: DKB
Other Payment Options:
Apple Pay, Google Pay.